There is a no return/no refund policy. All of our items are sold “As Is”, with no guarantees or warranty. Our photo gallery tries to give an honest representation of each item as best as possible, we will not try to hide defects and if a defect is known, such as a scratch or cracked stone, we will disclose that in our description. Most of the items will give approximate dimensions and weights because pictures sometime make an object appear larger than it really is. We encourage you to contact us with any questions about an item you are interested in purchasing particular care must be given to rings and bracelets because of sizing.